B2C’s are setting the bar high incredible high when it comes to the Customer Experience (CX). Will B2B’s ever catch up?
The B2B Saas Companies that double down on CX will win big by sacrificing short term revenue for long-term growth.
The customer experience brings B2B SaaS leaders new opportunities to grow, scale and prosper. Here’s 5 ways you can boost revenue for your SaaS company without chasing new sales deals.
Here’s What Failing B2B’s Do: They sell products/services that overpromise and under deliver on either: Time-to-value, Desired outcomes (CS), Experience of use (CX)
You could have the most beautifully designed product…solving the most complex enterprise problems of today…but it won’t matter if you don’t deliver the appropriate customer experience (CX) based on providing value and desired outcomes.
The Customer Experience, or CX, is dominating the subscription economy because it’s never been easier to replace a product or service with a solution of similar or equal value.
It’s not enough to have a ‘sticky’ product anymore in B2B SaaS. Enter the Customer Experience (CX) and the Customer Lifecycle.
The battle for your Customer Base is about to get really real. The average SaaS company now has 9 competitors — that’s up from 2-3 competitors in 2013. Are you ready?