B2C’s are setting the bar high incredible high when it comes to the Customer Experience (CX). Will B2B’s ever catch up?
The customer experience brings B2B SaaS leaders new opportunities to grow, scale and prosper. Here’s 5 ways you can boost revenue for your SaaS company without chasing new sales deals.
The well executed B2C buyer experience, and meteoric rise of B2B product offerings (SaaS) happens to be the perfect storm fueling today’s obsession with the ‘Customer Experience’ (CX).
Here’s What Failing B2B’s Do: They sell products/services that overpromise and under deliver on either: Time-to-value, Desired outcomes (CS), Experience of use (CX)
In the year 1996 B.C. (Before Churn)… Customer Success wasn’t even a ‘thing’ yet…
You could have the most beautifully designed product…solving the most complex enterprise problems of today…but it won’t matter if you don’t deliver the appropriate customer experience (CX) based on providing value and desired outcomes.
Gone are the days of maintenance contracts, and in are the days of subscription based product offerings, services, and B2B technology.
The Customer Experience, or CX, is dominating the subscription economy because it’s never been easier to replace a product or service with a solution of similar or equal value.
It’s not enough to have a ‘sticky’ product anymore in B2B SaaS. Enter the Customer Experience (CX) and the Customer Lifecycle.
The battle for your Customer Base is about to get really real. The average SaaS company now has 9 competitors — that’s up from 2-3 competitors in 2013. Are you ready?