B2C’s are setting the bar high incredible high when it comes to the Customer Experience (CX). Will B2B’s ever catch up?
The customer experience brings B2B SaaS leaders new opportunities to grow, scale and prosper. Here’s 5 ways you can boost revenue for your SaaS company without chasing new sales deals.
If there’s a big difference between The Lenox and other high-end hotels it’s the experience you have while you’re there (CX). They’ve mastered the B2C experience that so many B2B companies fail to do today that costs them long-term revenue: The Customer Experience (CX).
The well executed B2C buyer experience, and meteoric rise of B2B product offerings (SaaS) happens to be the perfect storm fueling today’s obsession with the ‘Customer Experience’ (CX).
Here’s What Failing B2B’s Do: They sell products/services that overpromise and under deliver on either: Time-to-value, Desired outcomes (CS), Experience of use (CX)
The success of servant leaders has propelled the movement of companies building brands and relationships to the forefront of the B2B SaaS World.
Some B2B’s will capture revenue and market share as they experience growth and scale over time (some). Product-led growth is […]
In the year 1996 B.C. (Before Churn)… Customer Success wasn’t even a ‘thing’ yet…
Are you in Sales? What about B2B Sales? Damn. If you are, you’re at risk of contracting ‘Funnel Vision’ — the worst Sales disease of modern-day business leaders.
He haunts B2B vendors with actual accountability for shitty customer experiences.
Churn…the modern day grim reaper of SaaS.
You could have the most beautifully designed product…solving the most complex enterprise problems of today…but it won’t matter if you don’t deliver the appropriate customer experience (CX) based on providing value and desired outcomes.
The Underdog of B2B SaaS There’s one critically important asset all SaaS companies have — existing customers. It’s how you […]
Did you know that more than half of the companies listed on the Fortune 500 in the year 2000 have vanished?