The Customer Experience, or CX, is dominating the subscription economy because it’s never been easier to replace a product or service with a solution of similar or equal value.
It’s not enough to have a ‘sticky’ product anymore in B2B SaaS. Enter the Customer Experience (CX) and the Customer Lifecycle.
The battle for your Customer Base is about to get really real. The average SaaS company now has 9 competitors — that’s up from 2-3 competitors in 2013. Are you ready?
Did you know that more than half of the companies listed on the Fortune 500 in the year 2000 have vanished?